At DMtanis, we are committed to providing you with safe, effective, and high-quality skincare products that help you feel confident and cared for. We understand that sometimes a product may not meet expectations or arrive damaged. This Refund and Returns Policy explains when returns are accepted and how to request a refund.
We accept returns under the following conditions:
Return Window: Returns must be initiated within 7 days of receiving your order.
Product Condition: Items must be unused, unopened, and in their original packaging.
Damaged or Defective Items: If your order arrives damaged, leaking, or otherwise compromised.
Incorrect Products: If you receive the wrong product or a different variant than ordered.
Due to hygiene and safety concerns, we do not accept returns on used products or opened skincare items unless there is a verified issue with the product.
To initiate a return, please fill out the contact form on our website or email us directly. Include:
Order Number
Reason for Return (e.g., damaged item, wrong product)
Our customer support team will review your request. If eligible, you will receive a Return Authorization Number (RAN) along with return instructions. Do not send items back without prior approval.We only accept returns. No exchange is allowed.
Once we receive the returned product, it will be inspected to verify the issue (damage or incorrect item).
If your return is approved, we will credit a refund to your original payment method within 7 business days of inspection. You will be notified via email once the refund is initiated.
We do not accept returns on:
Opened or used skincare products
Items returned without original packaging
Products returned after 7 days of delivery (unless defective)
If you have any questions or concerns about our returns or refund policy, please contact us:
Email: R.k.Enter633@gmail.com
By shopping at DMtanis, you agree to this Refund and Returns Policy. We value your trust and aim to resolve all concerns with fairness and transparency.
