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Shipping Policy

Thank you for shopping at DMtanis.com. We deliver our skincare products across India and to selected international locations.

1. Order Processing

  • All orders are processed within 1-2 working days.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

 


2. Shipping Within India

  • Delivery Time: 4–7 working days (may vary based on your location).

  • Shipping Charges:

    • Free shipping on orders above ₹499.

    • ₹50 shipping fee for orders below ₹499.

  • Tracking details will be shared via email or SMS once the order is shipped.

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3. International Shipping

  • Delivery Time: 7–15 working days (may vary by country).

  • Shipping Charges: Calculated at checkout based on your location and order weight.

  • Any customs duties or import taxes (if applicable) are the responsibility of the customer.

  • For questions about international delivery, contact us at R.k.Enter633@gmail.com.

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4. Tracking Your Order

Once shipped, a tracking link will be shared via email or SMS. You can use it to monitor the status of your delivery.

 

5. Damaged, Missing or Wrong Items

If your order is damaged, incomplete, or incorrect:

  • Contact us within 2 days of delivery at R.k.Enter633@gmail.com.

  • Please include your order number and a photo (if applicable).

  • We will resolve the issue quickly.

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6. Address Changes

If you made a mistake in your shipping address, please email us within 12 hours of placing the order. Once the order is shipped, the address cannot be changed.

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